Return / Replacement Policy

At JAKL 3D, every product we create is made-to-order with care and attention to detail. Because each piece is custom-printed, we are unable to accept returns or offer refunds once an order has been placed.

We understand how important it is for you to receive a product you are happy with, so while returns are not allowed, we do provide replacements in certain situations.

Replacement Eligibility

You may request a replacement if:

  1. Your order arrives damaged during shipping.

  2. The product is defective (e.g., major structural flaws, incomplete prints).

  3. You received the wrong item due to an error on our end.

To qualify for a replacement:

  • Contact us within 7 days of receiving your order at info@jakl3d.com.

  • Provide your order number and clear photos showing the issue.

  • In some cases, we may request that the defective or incorrect product be returned before a replacement is sent.

What Is Not Covered

  • Normal variations: 3D printed items often have visible layer lines, slight color differences, or small surface imperfections. These are natural characteristics of the process and not considered defects.

  • Customer errors: Issues caused by incorrect file submissions, typos, design approvals, or shipping to the wrong address provided by the customer are not eligible for replacement.

  • Wear and tear: Products damaged due to misuse, improper handling, or normal wear and tear are not covered.

  • Custom-approved items: Once a design proof has been approved, we are not responsible for errors in spelling, layout, or sizing provided by the customer.

Replacement Process

  1. Submit your claim within 7 days.

  2. Our team will review your request and photos within 2–3 business days.

  3. If approved, a replacement will be produced and shipped at no additional cost.

  4. Shipping times for replacements will follow our normal production timelines.

Final Note

We strive to make sure every customer is satisfied with their order. While we cannot offer returns or refunds, our replacement guarantee ensures you will always receive the product you paid for in the quality you expect.

Contact Us:
📧info@jakl3d.com