Frequently Asked Questions (FAQ)
Welcome to the JAKL 3D FAQ page! Below you’ll find answers to the most common questions about our services, products, and policies.
General
Q: What is JAKL 3D?
A: JAKL 3D is your local 3D printing partner in the St. Louis metro area. We offer custom prints, subscription boxes, lessons, birthday parties, troubleshooting & repair, and business solutions like 3D printed media.
Q: Do you use resin printers?
A: No — we focus on safe, high-quality filament printing. This means no messy resin or harmful fumes.
Orders & Products
Q: How do I place an order?
A: You can order directly through our website, at local markets, or by contacting us for custom designs.
Q: Can I request a custom 3D design?
A: Yes! We love custom work. Send us your idea, and we’ll work with you to bring it to life.
Q: Do you accept returns?
A: No, we do not accept returns. However, if your order arrives damaged or defective, we will gladly provide a replacement. (See our Return / Replacement Policy for full details.)
Parties & Events
Q: What happens at a 3D printing birthday party?
A: Our parties are hands-on and fun! Kids (and adults!) get to learn about 3D printing, watch the machines in action, and even take home a custom-printed item.
Q: How do I book a party?
A: Visit our Birthday Parties page or contact us directly to check availability and pricing.
Q: Do you host events at your location?
A: We’re mobile! We can bring the 3D printing experience to you, whether at your home, school, or event space.
Lessons & Training
Q: Do you offer classes for beginners?
A: Yes — we have lessons ranging from “Is 3D Printing Right for Me?” to full introductory courses. No prior experience is required.
Q: How do I sign up for a lesson?
A: Visit jakl3d.com/lessons to schedule your class.
Q: Do you offer one-on-one training?
A: Absolutely. We tailor lessons to your skill level and goals.
Subscription Boxes
Q: What’s included in a subscription box?
A: Each box includes themed 3D-printed items, sneak peeks of new designs, and exclusive creations you won’t find anywhere else.
Q: How often do boxes ship?
A: Boxes are shipped monthly. You can subscribe anytime!
Q: Can I gift a subscription box?
A: Yes — our boxes make the perfect gift. Just enter the recipient’s shipping address at checkout.
Business Solutions
Q: What kind of business media do you offer?
A: We provide custom 3D-printed business cards, table tents, signage, menus, and other display items to help your brand stand out.
Q: Do you design logos or graphics?
A: While we don’t offer full graphic design services, we can integrate your existing logo or artwork into 3D-printed pieces.
Shipping & Delivery
Q: How long does it take to receive my order?
A: Standard orders ship within 1-2 business days after processing. Custom orders may take longer depending on complexity.
Q: Do you ship outside the U.S.?
A: Currently, we do not offer international shipping.
Q: What if my package is lost or damaged?
A: Contact us within 7 days of delivery. We’ll review your case and, if eligible, provide a replacement.
Troubleshooting & Repairs
Q: My 3D printer isn’t working — can you help?
A: Yes! We offer troubleshooting and repair services to get your printer back up and running.
Q: Do you work with all 3D printer brands?
A: We can assist with most consumer-level FDM/filament printers. Contact us with details about your model.
Contact
Q: How do I reach JAKL 3D?
A: You can contact us through our website’s form here.